Terms of service

The agreement

These terms are the agreement between you and Busymate AI, operated by Sergiu Toderascu at busymate.ai. They apply when you create an account, run a workspace, publish an assistant, or use our apps and interfaces. If you are agreeing on behalf of a company, you are confirming that you may bind it, and "you" means the company.

If you do not accept these terms, do not use the service. You can stop at any time by deleting your account from inside the product.

What the service is

Busymate AI lets a business configure an AI assistant, publish it to its own customers on the web, on a phone, on the desktop, over the telephone or through a connected channel, and work the resulting conversations in a shared inbox. The assistant answers using models from the providers you allow, grounded in the knowledge sources you give it, and takes only the actions you permit.

An AI assistant produces text by prediction. It can be wrong, and it can be confidently wrong. You are responsible for deciding what it may say and do on your behalf, for reviewing the actions you allow it to take without confirmation, and for the consequences of what it says to your customers.

Accounts and workspaces

You need an account to use the Console. Keep your sign-in secure; you are responsible for what happens under it. A workspace is the unit everything hangs off — its assistant, its knowledge, its connectors, its inbox and its members. Whoever administers a workspace can add and remove its members and change what its assistant may do.

You must be old enough to enter a contract where you live, and at least 16. One person may hold accounts in several workspaces; reach is always decided by the workspace, never by the login.

Acceptable use

Do not use the service to break the law, to harm people, or to make the platform unusable for anyone else. Specifically, do not:

• publish an assistant that impersonates a real person or organisation you are not, or that presents itself as human when a customer asks;
• process personal data you have no right to process, or feed it knowledge sources you have no right to use;
• attempt to reach another workspace's data, probe our infrastructure without an invitation, or work around a limit or a gate;
• use the service to generate material that is illegal where you or your customers are, including material that sexualises children, incites violence, or is designed to defraud;
• take the raw AI model itself and resell bare model access as if it were our product, or use the service to build a competing model.

We may suspend a workspace that is doing one of these, and we will tell you why. Reselling the actual Busymate AI product — as an agency or under your own brand — is allowed, and the next two sections cover how.

Your content and your customers' data

You keep everything you bring: your instructions, your knowledge sources, your connectors, your conversations. We claim no ownership of any of it. You give us only the permission we need to run the service you asked for — to store it, to process it, and to send the parts of it that must be sent to the model providers you allowed.

For your customers' personal data you are the controller and we are your processor. We act on your instructions, we hold the sub-processors listed in our privacy policy, and we do not use your customers' conversations for anything except serving your workspace. Our privacy policy is part of these terms.

You are responsible for having a lawful basis for what you ask the assistant to do with your customers' data, for telling your customers that an AI assistant is involved where the law requires it, and for honouring their rights when they exercise them with you.

What the assistant may do on your behalf

Every action the assistant can take has an access level you set: open to anyone, signed-in customers only, or on a customer's own behalf. An action you mark for confirmation stops at a confirmation card and waits for a real answer on the server; so does any action the assistant does not recognise. Credentials you give us for your own systems are write-only — you can set and rotate them, and nobody can read them back.

You decide what to switch on. We do not enable an action for you.

Apps and software licence

Where you install our desktop, mobile or browser-extension apps, we give you a personal, non-exclusive, non-transferable licence to install and run them for the purpose of using the service, for as long as your account is active. You may not reverse-engineer, resell or redistribute the app itself, or remove the notices in it; the licence ends when your account does. Each app's own end-user licence agreement, where one is published for it, sits under this section and never overrides it.

Agencies and resellers

An agency or reseller may set up and run workspaces on behalf of its own clients, and may present the product under its own brand (a white-label workspace) rather than as Busymate AI. You are the one who contracts with us either way; whether you or your client is the "controller" and which of you is our "processor" for that client's customer data follows the contract between you and your client, and you tell us who to treat as which before you switch on a client workspace. Ending your agreement with us ends every workspace you administer under it, and you are responsible for telling your clients before that happens. You may not claim a certification, guarantee or support level on our behalf that we have not agreed to in writing.

Fees and billing

Some plans are free and some are paid. Where a plan is paid, the price, the billing period and what counts as usage are shown before you buy, payment is handled by our payment provider, and fees are exclusive of taxes unless stated. Usage-based charges are metered per workspace and shown to you per model and per provider.

We can change prices; a change applies from your next billing period, and we will tell you before it does. Fees already paid are not refunded when you cancel part-way through a period, except where the law says otherwise.

Purchases are never sold inside our iOS, Android or macOS apps. Those apps are free companions to the service, and buying or changing a plan happens on busymate.ai in a browser.

Availability, support and changes

We work to keep the service available and we do not promise it always will be. We may change, add or remove features. If we remove something you depend on, we will give notice on the changelog before it goes.

Support is offered through the contact page and, for paid plans, at whatever level that plan states. We do not currently publish a status page or commit to an uptime target; when we do, this section will name it and describe how incidents are written up. Until then, an outage is disclosed through the same support channel as everything else.

Termination

You may delete your account at any time, from inside the product: the account menu, then Settings, then Account. In the macOS app, Busymate AI › Account… opens the same panel. Deletion removes the account, its devices, its profile and its tokens, and it cannot be undone.

We may suspend or terminate an account that breaks these terms, that puts the platform or other customers at risk, or that we are legally required to stop serving. Where we can give notice first, we do. On termination your access ends and your data is deleted according to the retention section of the privacy policy.

Liability

The service is provided as it is. To the fullest extent the law allows, we exclude implied warranties, and we are not liable for indirect or consequential loss, lost profits, or lost or corrupted data beyond what a reasonable backup practice on your side would have prevented. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim.

Nothing here excludes liability that cannot lawfully be excluded — death or personal injury caused by negligence, or fraud.

Governing law

These terms are governed by the law of the Republic of Moldova, and the courts of Chisinau have jurisdiction. If you are a consumer in the EU or the UK, this does not take away the protection of the mandatory law of the country you live in, and you may bring proceedings there.

Changes to these terms

We update this page when the terms change, and change the date shown at the top. A material change is announced before it takes effect. Continuing to use the service after that means you accept it.

How to reach us

Contact page: busymate.ai/contact. Email: hi@busymate.ai for anything about these terms, or with subject "Privacy" for a data request. Security reports: hi@busymate.ai with subject "Security", or busymate.ai/.well-known/security.txt.